We look after IT for 75 schools, so teachers can teach and your office isn't chasing tickets. When something breaks, you speak to someone who knows your school, not a queue.
Waiting days for IT support isn't normal, and it shouldn't be your normal. Our Service Desk is staffed by people who know your school, your systems and your staff. You'll never be left wondering whether anyone got your message.
5s
average time to answer
14s
longest anyone waited
Service Desk phone figures for the 30 days to mid-October 2026. Phone lines open 07:00–18:00; online portal 24/7.
Sound familiar?
Which of these has happened at your school this term?
Tap any that ring true. There are no wrong answers, and nobody sees this but you.
Can you answer these five questions with confidence?
To mark 20 years of looking after school IT, we’re giving away 20 free ICT Health Checks. They’re not for everyone, though. They’re for the schools that have questions they can’t quite answer yet.
20 of 20 ICT Health Checks still available
The five-question test
For each one, are you confident in the answer, or not sure?
1
If ransomware struck tonight, how long would it take to get teaching back to normal?
2
When were your backups last restore-tested, and did it work?
3
Who has admin access to your systems, including staff who have left?
4
How does your school measure up against the DfE Digital and Technology Standards?
5
Which devices are out of support, or due for replacement in the next two years?
This opens an email to info@citl.co.uk with your answers filled in, ready to send.
What the ICT Health Check looks at
Security and accessWho can get into what, and how well it’s protected.
Backup and recoveryWhether you could actually get everything back, and how quickly.
Network and Wi-FiThe connections teaching depends on, from broadband to classroom Wi-Fi.
Devices and licencesWhat’s ageing, what’s unsupported, and what you’re paying for.
DfE standardsWhere you stand against the Digital and Technology Standards.
What you get: a review on site or remotely, depending on your setup, followed by a plain-English written report with RAG-rated priorities. No obligation and no charge.
One ICT Health Check per organisation, for schools that aren’t already ClickOn IT London customers. Available until all 20 are allocated or 31 March 2027, whichever comes first.
Why schools choose us
Founder-led. Focused on quality, not size.
We're not trying to be the biggest IT company in London. We'd rather know every school we look after properly, and be the team you're glad to ring.
A person answers
Ring our Service Desk and you speak to a real person, usually within seconds. No phone menus, no waiting days.
Founder-led
You deal with a team that has looked after schools for 20 years, and you can reach the directors when it matters.
Plain English
We speak the language of SBMs, heads and governors, and we explain things without the jargon.
Planning ahead
We help you plan against the DfE Digital and Technology Standards, rather than just firefighting.
Managed IT support
Three plans. One team that knows your school.
CLICK Lite, CLICK Essentials and CLICK Advanced let you choose the level of support your school needs, with predictable costs your governors can follow. We'll recommend the right one after a short conversation.
CLICK Lite
Our starting level of support.
CLICK Essentials
A step up in cover.
CLICK Advanced
Our most complete level of support and planning.
Service Desk by phone 07:00–18:00Online portal 24/7On-site engineer optionsStrategic roadmaps with CLICK: STR
Cyber security, calmly done
Layered protection that significantly reduces risk.
Schools are a regular target for ransomware. The good news is that a few well-run basics make a real difference, and we look after them for you.
CyberAware
Short, practical staff training with safe phishing tests, so your team can spot the email that doesn't look right.
Advanced Threat Protection
Layered protection that filters out threats before they reach your staff.
EDR
Detection and response on each device, spotting trouble early if something gets through.
CLICK: DataProtect
Backup with built-in disaster recovery that meets the RPA DR standard, with data kept in the UK or EU.
The 20-year IT challenge
Twenty years in. Send us the one that’s driving you mad.
We've been looking after school IT for 20 years. Send us the problem that has been driving you mad: the printer that only works for one person, the panel that drops out mid-lesson, the logins that never quite line up. One of our consultants will call you to talk it through.
Tell us the problemA few lines is plenty. Use the form, reply to our email, or just ring us.
A consultant calls youA short chat to understand what’s going on.
You get an answerThere and then if we know it. Within 24 hours if we need to do some digging.
No charge for the advice, and no obligation.
Switching to us
Changing IT support, without the headache.
What puts most schools off changing provider is the handover. That's the part we take off your hands, planned around your school calendar so nothing breaks at the start of term.
Free onboardingNo onboarding fee when you join us.
Managed HandoverWe handle most of the work, so your team isn’t left doing it.
STEP 1
Tell us your dates
Share your renewal date and notice period, and we'll plan back from it.
STEP 2
We plan the handover
We map out what needs to move and when, around your term dates.
STEP 3
We do most of the work
We handle the handover for you, so your office isn't left chasing passwords.
STEP 4
A person answers
From day one, when you ring us, someone who knows your school picks up.
Questions
Good questions we’re often asked
What is the 20 for 20 ICT Health Check?
To mark our 20th anniversary, we’re giving 20 schools a free ICT Health Check. It looks at security and access, backup and recovery, your network, devices and licences, carried out on site or remotely depending on your setup, with a plain-English written report and clear priorities. Take the five-question test on this page to see whether it would help you, then apply. There’s no charge and no obligation.
Is the IT challenge really free?
Yes. A consultant will call you to understand the problem. If we know the answer, you'll have it there and then. If we need to dig, we'll come back within 24 hours. There's no charge for the advice and no obligation.
We're in a contract with another provider. Is it too early to talk?
Not at all. Many school contracts renew in April or September with a notice period. Tell us your dates and we'll help you plan, so there's no rush and no overlap.
What hours is your Service Desk open?
Our Service Desk takes calls from 07:00 to 18:00, and our online portal is open 24/7 for logging and tracking requests.
Do you work with Google and Microsoft schools?
Yes. We support Google Workspace for Education and Microsoft 365, Chromebooks and iPads, and we can help join up logins across both.
Where is our data kept?
Customer data is stored in the UK or EU only, and our CLICK: DataProtect backup service deletes your data at the end of the contract.
Can you help us with the DfE Digital and Technology Standards?
Yes. Our free IT Health Check looks at where your school stands against the standards and what's worth prioritising, in plain English you can share with governors.
Ready for IT support that picks up?
Send us your trickiest IT problem, or simply give us a ring. Either way, you'll speak to a person.
